Our Solutions
Walker provides a wide range of flexible solutions to maximize your technology investment and accelerate the success of your experience management initiatives.
Customer Experience (CX)
At Walker, we take pride in our role as an objective outside advisor. Our CX consulting is based on the latest research, proven practices, and extensive experience gained by serving hundreds of global businesses and brands. We do more than simply offer a list of uninspired recommendations to clients. We collaborate in a way that brings comprehensive customer experience insights to life.
Employee Experience (EX)
Customer experience and employee experience are inextricably linked. Every customer experience has an associated employee experience. World-class experiences don’t just happen. They need to be intentionally managed – crafted, executed, and refined over the long term. Whether you want to start listening to employees for the first time or take your employee experience to the next level, Walker can help.
As a Qualtrics-certified full-service Experience Management (XM) firm, our team of experts provides technology implementation, end-to-end managed services, and expert strategic consulting so you can deliver best-in-class experiences to your employees and customers.
Patient Experience (PX)
Most patient feedback programs to date have been too focused on retrospective and regulatory surveys, making it difficult for healthcare providers to meet the evolving needs of their patients in real time. Together with Qualtrics we have developed services that meet the needs of today’s healthcare providers.
Walker is prepared to deliver solutions that are more responsive, more comprehensive, and squarely focused on the voices of patients, family members, and healthcare providers.
Digital Customer Experience (DCX)
Now more than ever, customer experience leaders must monitor and assess the overall digital customer experience to ensure it meets the demands of their customers. What’s more, they must work side by side with UX professionals to ensure the consistent quality of each digital interaction.
Walker can help you navigate the balance and design a digital program that helps you understand what matters to your customers and why they behave the way they do – and be agile enough to improve their experience quickly.
Staff Augmentation
Maximize your Qualtrics investment with Walker’s flexible and reliable staff augmentation services. Hiring and training Qualtrics experts can be time-consuming, with challenges like staff turnover and competing projects hindering progress. At Walker, we understand the complexities of managing technology resources and offer a solution to accelerate your time to value.
Walker will fast-track your project with our highly skilled staff, receiving expert guidance and growing your team’s confidence in utilizing the powerful Qualtrics platform, while benefiting from a streamlined and efficient approach to your projects.
Contact Centers
In today’s business landscape, contact centers play a pivotal role in shaping customer relationships. It’s a crucial moment of truth, where customer experience can make or break a company’s reputation. At Walker, we understand that customers expect seamless support experiences, while agents deserve the tools to meet these expectations effectively.
Walker helps transform contact center data into valuable insights, enabling agents to deliver the human experience customers desire. Embrace the future of customer service with our data-driven solutions and address the evolving needs of your customers with confidence.
Financial Services
In financial services, experience plays a key role in your competitive advantage. Delivering exceptional experiences for customers and employees is crucial for your reputation and retention. Customers today demand seamless, personalized interactions that evolve with them, especially in the financial and insurance sectors where data security is paramount.
Walker has helped organizations in the credit union, retail bank, asset management, insurance, real estate, and fintech fields design and deliver those exceptional experiences. We can help you understand the emotional and experiential moments leading to loyalty that are unique to your organization, helping you personalize experiences to your customers’ needs and differentiate your company.