There is no shortage of current conversations about artificial intelligence (AI) – both its advantages as well as potential concerns. There are also many more unknowns than definites when it comes to the world of developing computer systems capable of performing tasks typically associated with human intelligence.
Tag: cx tech
What Is Customer Experience (CX)? Your Complete Guide
Customer experience (CX) comprises every interaction a consumer has with a business, from product discovery to post-purchase support. Everything a company does influences how the customer perceives the brand, if they feel satisfied, and whether they keep coming back. Building a strong CX program across an organization contributes to better brand loyalty, more repeat business,… Read more »
Download our newest resources for XM Leaders:
Weekly resources to help customer experience professionals take their CX programs to the next level.